At Gangwal Furniture, customer satisfaction is our top priority. We understand that sometimes things don’t work out as expected, and we are here to help. Please read our return shipping policy carefully to ensure a smooth return process.

Eligibility for Returns

1. Items must be returned within 30 days of delivery.
2. Products should be in their original condition, unused, and in the original packaging.
3. Proof of purchase (receipt or order number) is required for all returns.
4. Custom or special-order items are not eligible for return.

Return Process

- Initiate a Return: Contact our customer service team at [customer support email] or [customer support phone number] to initiate a return. Provide your order number and the reason for the return.
- Prepare the Item: Ensure the item is securely packaged in its original packaging to prevent damage during shipping. Include all accessories, manuals, and documentation.
- Return Shipping: Our customer service team will provide you with a return shipping label. Attach the label to the package and drop it off at the designated shipping carrier.
- Inspection and Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 10-15 business days. Return Shipping Costs
- Defective or Damaged Items: If the item is defective or damaged upon arrival, Gangwal Furniture will cover the return shipping costs.
- Customer Preference: If the return is due to personal preference or a change of mind, the customer is responsible for the return shipping costs.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item.

For any questions or concerns regarding our return shipping policy, please contact our customer service team at gangwalfurniture@gmail.com or 0361 - 2639030, +91 - 9207011001.